To Sarah · CRO, Lumina · The winning email
What newer reps lose
Sarah, your newer reps probably sound sharper than ever with better prompts and cleaner call prep.
But if you reviewed ten slipped deals, I’d bet the decay shows up somewhere else: weak problem definition, shallow impact, and next steps the buyer never owned.
We saw this inside a 120-rep SaaS org. 68 percent of reviewed calls had no quantified gap. 31 late-stage deals had one stakeholder. Managers gave feedback on talk track, not diagnosis.
The reps were not getting worse. Their coaching was grading fluency instead of buyer clarity.
That matters if ROI has to show in 90 days.
I can send the review notes if useful. No pitch.