Questions we get asked

#Can my manager see what I do with my coach?

Partly, and it is worth knowing the exact shape.

As records: your roleplay transcripts, your call transcripts and your scorecard results. Your manager can read those in full, and an administrator can across the whole company.

As observations: the coaching conversations themselves. Your manager can ask their coach what the team is working on, where the pipeline risk is, what people are stuck on, and gets summary, key points and observations. Reporting draws on the same material. What they do not get is a transcript of your session.

The platform is built to mirror a reporting line on purpose. You tell your manager the messy version, they tell their boss what matters. See What you can see.

#Will the coach join my live customer calls?

No. It does not sit on the call feeding you prompts. It works with you before the call and after it, and on the deal in between.

#Does it replace my sales manager?

No. It gives your manager back the hours they were spending on coaching that was not happening, and a read on where the team is genuinely weak. The conversation with a human is still the point.

#Can my coach work a methodology it was not built on?

It will reason alongside another framework if you ask, but its own methodology remains its core and it will keep returning to it. That is the intended behaviour rather than a limitation: a coach that adopts whichever framework you named last has no standard to hold you to.

If your organisation needs a coach whose primary methodology is different, that is a configuration question for your provider rather than something you prompt around.

#What happens if it gets my deal wrong?

Tell it, plainly, in the conversation. The correction carries forward. Do it as soon as you notice, because an uncorrected wrong fact gets reasoned from in every later session.

#Why does it keep asking me questions instead of answering?

It is establishing what you confirmed as against what you assumed. That distinction is the whole of the methodology, and the gap it finds is usually the reason the deal is stuck. If you genuinely want the answer without the interrogation, say so and it will give you its read on what it has.

#Why is the second session better than the first?

The first is mostly the coach getting the deal into its head. The second can compare what you said with what happened. Judging the product on session one is judging it before it has the information it runs on. See What your coach remembers.

#Is the coach the same for everyone in my company?

The coach is, and the knowledge base is. Your history is not: it is scoped to you, so a colleague asking the same coach about your accounts gets nothing of yours. Your own history follows you across the coaches you use.

#A button did nothing. Is it broken?

Probably not broken for everyone. A button that runs a skill fails silently when that skill is not loaded for your user. Report the button label, the coach you were on and your role. See Troubleshooting.

#Why do my scores keep moving when I feel the same?

Most often the scenario changed, or the scorecard was edited. Scores are only comparable while the scorecard behind them is unchanged. Judge yourself on whether the same criterion is still your weakest, not on the total. See Reading your score.

#Can I use it from ChatGPT or Claude?

Where your account has it enabled, yes. See ChatGPT and Claude. The full experience, including calls, roleplay and everything a manager sees, stays in the platform.

#Can we use our own single sign-on?

On Enterprise accounts, against your existing identity provider. See Authentication and access.

#Can we remove a user and their data?

A user can be deactivated in product, and their coaching history can be reset, which is irreversible. Removing a user or an account outright, for an erasure request, is handled as a request to us rather than as a self-served action. See Data, retention and deletion.

#Something here is not covered

Tell us. These docs are new, and we would rather write the page than answer the same email twice.